Risk-free return: 90-day free trial for all orders. If you are not satisfied with your results (even after using the products), contact us for a risk-free return!
Shipping policy
Shipping and Delivery – Lunora
Processing Time
All orders are processed within 1 business day.
Shipping Time
Once processed, orders are shipped via an Eco-friendly carrier that offsets carbon emissions. As part of our commitment to sustainability, Lunora partners with CO₂-neutral delivery services.
To support this mission, we offer free shipping year-round, even if it means slightly longer delivery times—helping reduce carbon emissions by up to 30%.
Estimated Delivery Times by Region
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USA: 6–8 business days (excluding Hawaii & Alaska)
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UK: 4–8 business days
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Canada: 7–12 business days
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Australia: 7–12 business days
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Europe: 7–12 business days
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Hawaii: 7–20 business days
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Alaska: 15–20 business days
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Other countries: 7–20 business days
Please note: Delivery times are estimates and may vary depending on your exact location. While we work hard to ensure timely delivery, Lunora is not responsible for carrier-related delays.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can also track your order directly on our website.
What if My Package Doesn’t Arrive?
If your package hasn’t arrived within 15 business days after shipping, please contact us here
We’ll either resend your order or issue a full refund if the shipment is confirmed missing in transit.