Refund policy

Returns and Refund Policy – Lunora

At Lunora, we want you to feel confident and delighted with every purchase. However, if something isn’t quite right, we’re here to help with a smooth and simple resolution process. Whether you'd like to return, exchange, or report a damaged item, please contact us here

1. Returns

We offer a generous 60-day return window from the date of purchase so you can shop with peace of mind.

  • Refund Processing: Refunds are issued to your original payment method or as store credit, minus a $10 handling fee, once the item has been received and approved.

  • Initiating a Return: Contact Us Here with the subject line “RETURN ORDER”. We’ll send you a pre-paid return shipping label. Note: Lunora is not responsible for packages lost during return transit.

Return Eligibility Requirements:
To be eligible for a return, items must be:

  • New, unused, and in original condition

  • Include all original packaging, tags, and components

  • Accompanied by proof of purchase (order number or confirmation email)

  • Shipped with all detachable parts (e.g., accessories)

  • Placed inside a sturdy box (dust bags are not sufficient for shipping)

  • Contain intact barcodes, if applicable

Used, worn, or altered items will not be accepted and will be returned to the customer.

2. Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, we’ll make it right.

Please provide:

  • A clear photo of the damage

  • Your order number, full name, and shipping address

We'll offer a replacement or full refund at no additional cost—no questions asked.

3. Refund Processing

Once we receive and inspect your return:

  • You’ll receive an email notification of approval or rejection

  • Approved refunds are processed immediately and typically credited within a few business days

4. Refund Delays

If you haven’t received your refund yet:

  • Double-check your bank account

  • Contact your credit card provider

  • Reach out to your bank, as it may take a few days to reflect

Still need help? Contact Us Here

5. Exchanges

Exchanges are available only for defective or damaged items. To request an exchange, please email Us here with your order details.

6. Promotions & Discount Codes

Discount codes and promotional offers are valid only for orders placed using the original email. Discounts cannot be applied retroactively or refunded.

7. Shipping & Handling Fees

All approved returns incur a $10 handling and inspection fee, which is deducted from your refund. This helps us reduce unnecessary returns and keep our service efficient. A pre-paid return label will be provided for your convenience.

If you have any questions, don’t hesitate to reach out to us here— we’re always here to help.